Refund and Exchange Policies

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at gear@plato-learning.com. Please note that returns will need to be sent to the following address: [45 Main Street, Ste 605, Brooklyn, NY] 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at gear@plato-learning.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to email gear@plato-learning.com

Notification
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at gear@plato-learning.com.

Specialized Products – Refunds, Exchanges, and Returns

Products with an asterisk (*) in their title are classified as specialized items and are not eligible for returns or exchanges if ordered in the wrong size, color, design, or due to a change of mind. These items are uniquely produced and made to order. However, if your item arrives damaged or has a manufacturing defect, please contact gear@plato-learning.com with a photo of the issue.